Overview

This month’s Product Power Hour was a deep dive demo experience of LogicMonitor’s Edwin AI, featuring a next-level opportunity to go beyond the fundamentals. We showcased new capabilities, real-world usage patterns, and what’s coming next on the Agentic AI roadmap. The session was packed with live demonstrations, product walkthroughs, and interactive discussions that brought Edwin AI’s intelligent observability features into sharper focus. From alert deduplication to automated investigations and AI-powered root cause suggestions, the session left no doubt about Edwin’s power to reduce noise and accelerate resolution. Attendees gained a clearer understanding of what Edwin AI can do today, as well as what’s possible tomorrow.

Key Highlights

⭐ Next-Level AI Investigations: We went beyond the basics to show how Edwin uses out-of-the-box correlation models and enriched context to pinpoint likely root causes faster.

⭐ Targeted Alert Routing: Discussions explored how Edwin AI’s rapid evolution could lead to support role-specific alerting during deduplication events—a capability on the product radar.

⭐ Flexible LLM Usage: The demo showcased how Edwin AI leverages both OpenAI and Anthropic via AWS Bedrock, selecting the optimal model for each task to ensure precision and performance.

⭐ Out-of-the-Box & Tunable Models: Attendees learned they don’t have to start from scratch, asEdwin comes with built-in models that can be adjusted to fit your environment.

⭐ Strong Customer Momentum: The session shared how attendees are actively exploring Edwin AI via Proof of Concepts or preparing for a Q4 rollout.

Q&A

Q: Are out-of-the-box correlation models available, or do we build from scratch?
A: Yes, Edwin AI provides pre-built models that can be fine-tuned for your specific needs.

Q: How is customer data handled with LLMs?
A: LogicMonitor does not train on customer data. All data is securely segregated, and models are selected based on the task—nothing is shared across tenants.

Q: Can we filter out alerts based on custom resource properties?
A: Yes, Edwin AI supports filtering logic at ingestion to give you control over what alerts it processes.

Q: Can deduplicated alerts be routed to different stakeholders?
A: This isn’t available yet, but it’s a hot topic and something we’re exploring for future iterations.

Customer Quote Call-outs

🌟“We’re planning a PoV and are really curious to see how Edwin handles topology-driven data.”
🌟“Excited about where this is going—we’d love to see automation and self-remediation layered in.”
🌟“The multi-model approach makes so much sense—great to see task-specific LLMs being used.”

What’s Next

🏕️ Camp LogicMonitor: An Observability Adventure

On August 18th, we kicked off our first Camp LogicMonitor! Join us for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag!

👉 Register now to reserve your spot!

👥 User Groups

Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today:

Denver - September 10

Stay tuned to our LM Community User Group Hub for upcoming virtual sessions.

Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed!

🪵 Logs for Lunch

September 10: Logs Overages & Reducing MTTR with Cloud Logs

⚡Product Power Hour

September 18: Cloud Monitoring With Containers

Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in the LM Community!

📚 Badges and Certifications

Earn free, on-demand, digital badges that validate your product knowledge and platform skills.

Available badges:

🛡️Getting Started
🛡️Collectors
🛡️Logs
🛡️AI Ops Adoption
🛡️Dashboards

Review

If you missed any part of the session or want to revisit the content, we’ve got you covered:

Review the slide deck

Want to dive deeper into this session? Watch the recording here