Windows server CPU data collection issue-Error code 0x00000261

I am facing issue to collect windows server CPU data,here is the error message,

The script failed, elapsed time: 41 seconds - java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout

java.lang.RuntimeException: java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout

at com.logicmonitor.groovy.objects.BaseWrapper.invoke(BaseWrapper.java:124)

at com.logicmonitor.groovy.objects.lang.ScriptWrapper.run(ScriptWrapper.java

can anyone share the solution?

steven zhang

Posted 9 months ago·Last reply 9 months ago

2 comments

Mike Moniz

·9 months ago

I would suggest going thru the LM WMI troubleshooting guide at https://www.logicmonitor.com/support/monitoring/os-virtualization/troubleshooting-wmi . Try using WMI outside of LM, both locally on the server you are trying to monitor and from the server that is running the collector software. Note any firewalls or internal routing that might be interfering between the Collector server and the other Windows server.

steven zhang

OP9 months ago

this issue got fixed after I use service ID to run LM service on collector servers, no sure why