Why is the support AI chatbot always broken? | Product Discussions

mpunderw · 2025-08-05T14:37:50.476000Z

It takes DAYS to be able to open a ticket because the AI chatbot is never working. When I'm finally able to get connected with support, I mention this and I'm told "yeah, we were busy". That's fine, but this is the ONLY way to open a ticket and it's not very helpful.

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Why is the support AI chatbot always broken? | Product Discussions | LogicMonitor Community