What happened to chat support? | Product Discussions

Kirby_Timm · 2024-01-16T16:58:57Z

Over the last week, I’ve been popping into the support section, just to see if “chat” is available. Not once in the past week when I’ve randomly checked has chat support been available. What gives? It used to be that I could pull up live chat and get a tech within 30 or so minutes, depending on how busy they were. The last few support tickets I’ve had, I’ve had to do email support which really slows down the process. This was the primary reason behind why I started just randomly checking if chat support was available.

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What happened to chat support? | Product Discussions | LogicMonitor Community