Servicenow incident Priority Getting changed after acknolwedgement | Product Discussions

venkat · 2025-09-30T18:27:10.825000Z

Hi All, Any one faced the issue with Incident Priority getting changed form P4 to P3 after some one acknowledges the Incident as part of Servicenow logcimonitor ITSM Integration I don't see any thing in the payload that will update the Priority of the incident

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Servicenow incident Priority Getting changed after acknolwedgement | Product Discussions | LogicMonitor Community