Servicenow CMDB network adapter sync | Product Discussions

JG14159 · 2021-02-23T10:44:08Z

Hello Community, CMDB works as advertised for devices. But I can not seem to make the network adapter case work. No records appear in the table cmdb_ci_network_adapter. My case: Lots of cmdb_ci_netgear devices being managed by LM. LM is allowed to create CI in Servicenow. The devices in LM have network interfaces, 64 bits or otherwise. The business rule "LM - Network Adapter Update" is enabled. The scheduled job "LM - Network Adapter Import" is enabled and scheduled to run regularly. The logs "Integration Logs" don't show errors. It shows "LM-CMDB Network Adapter Instance Import. Processing 0 LogicMonitor Objects". No errors whatsoever in the Servicenow logs. I presume it's not surprising no records are created when seeing the integration logs. However, something is preventing the network adapter CI from being created. What else can I check ? Thx !

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