Service Now Integration - Concatenation of Alarm | Product Discussions

Loic_Fournier · 2021-11-16T20:54:05Z

Dear Community, We are actually doing a POC on Logic Monitor with Service Now Integration and eveything is working well except regarding concatenation of alert, that's mean if an entire list of devices for instance 10 Wireless AP are disconnected, we have actually 10 tickets created for each devices. I would like to know how it could be possible to have only one alert opened for the group of devices ? Best regards

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Service Now Integration - Concatenation of Alarm | Product Discussions | LogicMonitor Community