Seeing Failed To Parse ServiceNow Integration | Product Discussions

Amanda Cook · 2023-07-19T16:54:53Z

We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or have any idea how to fix this. Seems when there is an event where multiple alerts generate and send to SNOW at once this happens.

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Seeing Failed To Parse ServiceNow Integration | Product Discussions | LogicMonitor Community