Reporting back-end ignoring Time Range? | Product Discussions

Lewis_Beard · 2025-08-11T17:12:31.730000Z

I've had a few people report that their scheduled reports, that have been working and untouched for ages, are delivering reports that completely ignoring the time range selector on reports now. Its for scheduled ones and ad-hoc. In the preview you'll see your filters and the fact that maybe you have 49 alerts, but as soon as you run it, the time window has been completely ignored by the back-end that serves up the report. So we are getting alerts limited by all our other filters on the reports, but the times are pulling all the way back to 2023 (full 2-year retention period). Anyone else experiencing this? I'm going to open a support ticket, but I'm just wondering if anyone else has seen the reports ignoring the time limits in the deliverable. (Preview looks correct until its run). Thanks!

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