Plugin update for LogicMonitor to ServiceNow Integration
Hello,
Our ServiceNow Admin recently upgraded our ServiceNow Dev instance to the newest release ( Washington DC).
While attempting to retest the LogicMonitor to ServiceNow integration, we learned the LogicMonitor plugin appears to be incompatible with the latest version:
Does anyone know if this will be addressed?
Thanks.
RickRod
Posted 2 years ago·Last reply 2 years ago
5 comments
Kwame Armstrong
·2 years ago@RickRod
Any notice of an update to our ServiceNow application should be posted within a release note. With each platform version update, there are notes indicating the included updates and fixes. This includes new LogicModules, updates to LogicModules, other useful information.
https://www.logicmonitor.com/release-notes
RickRod
OP2 years ago@Kwame A Thanks for your response. This was extremely helpful to me. I think for now, I’ll postpone my release until the updated plugin has been released. Our ServiceNow team is on a tight schedule and I don’t want to jeopardize their timeline.
Will there be any official notification sent when the application has been released or is there a link I can browse? Should I check back here?
RickRod
OP2 years agoThanks @Kwame A . Good Info to know. I’ll be on the lookout for an updated response.
Kwame Armstrong
·2 years agoHi, @RickRod
Thanks for sharing this information. For a topic like this it’s useful to submit a Support Ticket so we can evaluate what changed and work on development to support those changes.
I have shared this post with our ServiceNow team. Perhaps, we are already aware of the changes needed to get up to spec.