No Link To Start Chat
Anyone else not seeing a link to start a chat with the chatbot? I haven't been able to open a new case since they implemented the new chatbot. Kind of hard to get support when the only way we're supposed to be able to use isn't available.
eleaman
Posted 7 months ago·Last reply 7 months ago
6 comments
Andy_C
·7 months agoChatbot is visible to me. Having somebody on the other end though .....
quantize
·7 months agoI don't see the chat bot either and thus cannot open a support ticket 😡
Francisco Casares
·7 months agoHey quantize, if you're unable to see the widget, please have your network/security team whitelist the url: https://solve-widget.forethought.ai/ if the issue still persists. Reach out to me directly here mailto:xavier.casares@logicmonitor.com
quantize
·7 months agoThank you, Xavier. That fixed it.
Francisco Casares
·7 months agoHey eleaman, I've messaged you to investigate this issue.
eleaman
OP7 months agoI am having my security team look into this. They are not big fans of allowing access to AI if that AI is publicly available. I'll let you know once they give me a decision.