No Data and Error not seen before
Hello,
I have an issue where on a VM where a collector is installed it is returning No Data for items such as System Uptime and CPU but returning data for Memory and Processes. When I do a Poll Now on the System Uptime it Times Out. If I do Poll Now on CPU I get NaN and this message: "java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout" I tried to re-install the collector but still getting the same error. I also restarted the LogicMonitor Agent and Watchdog Services along with the WMI service. Any suggestions on how to troubleshoot and resolve? Any help is much appreciated! Thank you.
Josh Low
Posted 5 years ago·Last reply 2 years ago
8 comments
Sambhaji Kadam
·2 years agoHi Manog1978
Related Microsoft article about 0x00000261 error:
https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d
We have not documented this error in our WMI troubleshooting documentation, but it is a topic of discussion in our community forum:
https://community.logicmonitor.com/product-discussions-22/no-data-and-error-not-seen-before-2818
Please log a case with LM support to troubleshoot this issue for further clarification.
Manog1978
·2 years agoHi
I have same issue, could you guide me to resolve the issue.
java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout
Sambhaji Kadam
·2 years agoHi Manog1978
Related Microsoft article about 0x00000261 error:
https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d
We have not documented this error in our WMI troubleshooting documentation, but it is a topic of discussion in our community forum:
https://community.logicmonitor.com/product-discussions-22/no-data-and-error-not-seen-before-2818
Please log a case with LM support to troubleshoot this issue for further clarification.
Sambhaji Kadam
·2 years agohave you done a WMI rebuild on the counter? we have seen this and it resolved our issue.
i know it’s late to reply to this thread but you might used this.
EzFebreezy
·5 years agohave you done a WMI rebuild on the counter? we have seen this and it resolved our issue.
Mike Moniz
·5 years agoOne the server itself it's at c:\Program Files\LogicMonitor\Agent\logs\ (by default) but you can also grab the logs from the portal.
Josh Low
OP5 years agoHi Mike,
Thank you for the quick response! Where would I find the log files? I will run some additional tests using WBEMTEST and let you know what I find. Thank you.
Mike Moniz
·5 years agoInteresting. And it's checks for the collector itself? I would check the EventLog for crashes or other messages, along with the Collector log files. I would also check for any antivirus or security software that might be causing problems. Make sure that nothing it stopping PowerShell from running or killing it since the collector might use PowerShell for some wmi queries.
Can you query Uptime and CPU on the server directly using WBEMTEST or get-wmiobject?