No Data and Error not seen before | Product Discussions

joshlowit1 · 2021-09-02T20:23:20Z

Hello, I have an issue where on a VM where a collector is installed it is returning No Data for items such as System Uptime and CPU but returning data for Memory and Processes. When I do a Poll Now on the System Uptime it Times Out. If I do Poll Now on CPU I get NaN and this message: "java.io.IOException: winproxy return status=0x00000261 errmsg=Process the request timeout" I tried to re-install the collector but still getting the same error. I also restarted the LogicMonitor Agent and Watchdog Services along with the WMI service. Any suggestions on how to troubleshoot and resolve? Any help is much appreciated! Thank you.

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