New Support Portal Suggestions | Product Discussions

Shack · 2024-09-18T13:52:48.373000Z

New Support Portal SuggestionsCan the default sort order display the most recent tickets at the top? I do not need to see my oldest tickets at the top.Can a few date columns be added? Date Opened, Date Updated, Date Resolved Then I want to be able to add them or hide them from my list view.Can the ticket comments, correspondence and history be included in the email notification I receive when an update to a ticket has been made?I think its important to be able to correspond to tickets via email. Can we have that back?For organizational tickets - I see a contact name field but in my portal they are all blank. Will those be populated?

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