Issue with the "Company" field in ServiceNow integration setup | Product Discussions

CaseyW · 2021-11-19T15:53:44Z

Hello, I am having an issue while setting up my Incident Mgmt integration with ServiceNow. I am able to generate the API key, and authenticate using an account created in ServiceNow. When I get to the ServiceNow settings on the LM platform, there is a required field called "Company" The field will not populate with any options to select. When I begin to type my companies name, a popup tells me to select from dropdown, however there is no dropdown to select anything from. I verified within ServiceNow that there is a "Companies" table with various sites set up as company. I am able to filter through incidents using the "Company" field within ServiceNow as well. I tried typing in a few of the Companies listed in the table exactly how they are shown with no joy. Has anyone experienced this before?

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