Installing collector in AWS

Hi , We are trying to install a collector in AWS EC2 instance. As per recommendation we have whitelisted *.logicmonitor.com in the firewall and able to access the URL from instance. While trying to install using bootstrap its not able to download the file from CDN. However we are able to install the collector using the full package downloaded. The installation is getting completed and the services are running. However the verification from LM console is not getting successful. We can see errors in install-detail log regarding registering the collector.

Whether anyone faced this kind of issue earlier and fixed? Appreciate any help on this.

snmp

Posted 3 years ago·Last reply 3 years ago

3 comments

Paul_Jeffries

·3 years ago

Hi @snmp

My name is Paul Jeffries one of the Technical Support Managers here on your LogicMonitor Support team.

I am sorry to hear you had some frustrations using our service, its never our intention to make getting the help you need difficult.

I’ve sent your a DM so if you can reply with the information requested and I’ll be sure to get you the help you need

Kind regards

Paul

snmp

OP3 years ago

Hi Ajay, Thanks for the response. I have already raised the case with support, but not much progress has been made yet. That's why thought of asking here.