How can I get LogicMonitor INC MGR in Service Now to open certain tickets under different groups? | Product Discussions

CaseyW · 2021-12-06T19:13:19Z

I got my SNOW integration up and running and noticed that every ticket that gets opened is opened under our service now group "Helpdesk" which is perfect for most incidents. Is there a way to change which SNOW group a ticket is assigned to based on resource group or some type of tag I can add? I find it interesting that I never set a group that I wanted the tickets to be opened under, it just selected Helpdesk as default I guess. Not quite sure how this portion works.

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How can I get LogicMonitor INC MGR in Service Now to open certain tickets under different groups? | Product Discussions | LogicMonitor Community