Customer Support a Dumpster Fire | Product Discussions

Drew_Hawkins · 2024-10-09T01:29:49.043000Z

Went to create a support ticket, which has to be done on a different website and portal login. Clicking the "GET SUPPORT" button opens an AI chat with the intelligence of a toddler who just drank a red bull and fell down the stairs trying to fly. Is this a joke? Locking support tickets behind a cheap low effort AI chatbot is not how you should be implementing AI. AI needs to be looking at alert trends and datasource outputs for anomalies that might not trigger an alert but should be investigated further. Not for gatekeeping your support people from the customers.

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Customer Support a Dumpster Fire | Product Discussions | LogicMonitor Community