ConnectWise Manage - Attach Configurations | Product Discussions

Joshua Kurzawa · 2023-06-27T11:56:25Z

Hi all,Does anyone know if it’s possible with escalation chains that send an API call (create a ticket) into ConnectWise Manage that it’ll attached a configuration to the ticket if one exists in the system?There isn’t anything I can manipulate in ConnectWise unless it’s an email parsing rule so I’m hoping it’s just something I can add into the API call to achieve this :)

MoreDiscussions

ConnectWise Manage - Attach Configurations | Product Discussions | LogicMonitor Community