Collector upgrades failing | Product Discussions

Michael Baker · 2021-12-21T23:45:49Z

Yesterday when attempting to upgrade a Windows collector we hit an issue: Errors found in agent.conf. Please check the following configurations: file=agent.conf, key=credential, expected=...., actual=.... This morning when attempting to upgrade a Linux collector.. Same issue again Errors found in agent.conf. Please check the following configurations: file=agent.conf, key=credential, expected=...., actual=... We opened a support case and the reply was pretty much reinstall the collector this is not a easy solution when we have 74 collectors deployed in several locations that are not always easily accessible and its very time consuming eg 31.002 I done the install (Windows)) it wanted proxy I gave it proxy it refused to accept it so i said configure later.. Then open the configure agent application.. Put proxy in there press save "Cannot decrypt credentials".. Last resort I had to open the agent.conf and manually put the proxy settings in place. Maybe someone can shed light on a way to force the credentials to update or something? Merry Xmas to you all btw!

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