Collector Failover alerts don't seem to use the normal Tokens?! | Product Discussions

Kel L · 2025-03-04T14:52:41.347000Z

Hi,We have integrations configured with Zendesk. Our Active integration looks like this:This generally gets us a subject line in our tickets that looks something like this:However, we had a collector reboot last night, and the resources failed over to a different one. The ticket we got from that looked like this:Notice the only thing in the subject line is a dash and the word since. None of the normal tokens populated like they're supposed to.Does anyone know if when a collector fails over it doesn't use the standard tokens that all other alerts use? Are there different tokens that get used instead? Can I manually specify different settings just for failover notices instead of normal alert?The MESSAGE token worked, but none of the individual tokens did. Obviously getting a ticket with nothing in the subject line isn't help so we need to figure out how to make it work properly.Thanks.

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