Can LM update ConnectWise Manage tickets? | Product Discussions

ntw2 · 2020-01-11T01:57:33Z

For more than a year, I've gone back and forth with LM support about LM's seeming inability to update CWM tickets instead of creating a new ticket every time a datapoint's status flaps. LM support swears that this behavior is by design, but can't identify a use case for it. Moreover, this documentation says that it should be able to update tickets: https://www.logicmonitor.com/support/alerts/integrations/connectwise-integration/?_ga=2.193114093.1167024280.1578609865-61119326.1554263269 Does anyone else's LM update CWM tickets, or is their documentation wrong?

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Can LM update ConnectWise Manage tickets? | Product Discussions | LogicMonitor Community