All my collectors are going down every 24 hours. | Product Discussions

Kel L · 2025-05-06T21:43:17.986000Z

Hi,Starting last week Thursday, all my collectors, across two different LM portals, are going down approximately every 24 hours. Apparently the Watchdog is telling the Agent to reset itself which causes everything to die for 5-10 minutes.It's happening on almost every collector we have. Some do it every day, some skip a day here and there. They ALL started this last week Thursday. We didn't make any global changes and have no idea what the heck happened.Is anyone else dealing with this?There are entries like this that show the Watchdog service told the main Agent server to restart itself.[2025-05-06 20:05:47.876 GMT] [MSG] [CRITICAL] [statusmonitor:::] [StatusListener$1.run:135] Peer request to shutdown, CONTEXT=CAUSE=shutdown cmd, ACTION=quit[2025-05-06 20:05:47.876 GMT] [MSG] [CRITICAL] [statusmonitor:::] [StatusListener$1.run:151] Shutting self down by quit with 0, CONTEXT=MSG=all sockets closed, System.exit(0) now[2025-05-06 20:05:47.882 GMT] [MSG] [INFO] [statusmonitor:::] [RestartUtil._reportEvent:236] Reported restart reason successfully, CONTEXT=type=ReceivedShutdown, reason=Collector receives shutdown command from watchdog. Agent will restart.[2025-05-06 20:05:47.883 GMT] [MSG] [INFO] [statusmonitor:::] [RestartUtil._saveRestartReason:292] Save restart reason successfully, CONTEXT=file=C:\Program Files (x86)\LogicMonitor\Agent\conf\restart.conf[These are the tickets that they generated showing that it delays a few minutes each day, but is happening almost by clockwork. I opened a ticket via Chat but was told that something is overload the agent and we need to up the collectors sizes. This doesn't really tell what happened last Thursday that started causing the problem so I'm posting here wondering if anyone is having the same issue.Thanks.

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All my collectors are going down every 24 hours. | Product Discussions | LogicMonitor Community