Alert List Dashbaord Widget - Filtering Help Needed | Product Discussions

T S · 2022-10-03T16:29:38Z

I am creating two alert dashboards for our Datacenter folks, unhandled events and handled events. The mechanism I am intending to use to move alerts from one dashboard to the other is the existence of a ticket ID from our integrated ticketing platform (ServiceNow) and/or a Note attached to the alert. Our ticketing integration with ServiceNow is configured as a hybrid manual automation, if you will. We have an escalation chain that is two steps, the first one being blank and the second being to create the ticket. Using an Alert Rule, all alerts kick off this escalation, Alert Rule

MoreDiscussions

Alert List Dashbaord Widget - Filtering Help Needed | Product Discussions | LogicMonitor Community