November MSP Connection Focus Group Recap:
Building the Future of Managed Services Together

Overview

Our very first MSP Connection Focus Group kicked off an exciting new chapter for the LogicMonitor Community, a dedicated space built by MSPs, for MSPs.

Participants from across the globe joined to compare playbooks, swap wins, and share the realities of scaling modern managed services. Their conversations surfaced the four priorities shaping the road to 2026 - and a clear message: the MSP community is ready to move from monitoring to mastery.

Key Highlights

💫 Top Insight: AI & Automation
What we heard the most during this session was no surprise - AI and Automation is on everyone's mind. How to work faster, smarter, and more efficiently by harnessing the power and potential of AI.

⭐ Smarter Multi-Tenancy
MSPs want flexibility that grows with their customer base. Managing hundreds of data sources across clients is still heavy work, especially when each needs its own tweaks. Attendees called for simplified inheritance, bulk configuration, and clearer visibility when changes ripple through tenants.

⭐ Training That Keeps Pace
When product UIs evolve faster than learning resources, service teams feel it. MSPs asked for tighter alignment between documentation, demos, and the in-product experience - so new features become valuable faster.

⭐ From Observability to Intelligence
Everyone was buzzing about turning data into decisions. Imagine a 90-day performance summary that tells your client what to fix and why. Participants see Edwin AI as the bridge from reactive monitoring to proactive insight.

⭐ Role-Based Simplicity & Governance
Growing MSPs need clarity and control. Granular dashboard permissions, smarter filters, and governance templates ranked high on the wish list.

MSP Voices

“Granular tenant control saves us hours—it’s the kind of polish that makes scaling real.”

“AI summaries for clients? That’s the dream.”

“Docs, demos, and dashboards should tell the same story.”

These comments capture the shared energy of the session: optimism, practicality, and collaboration.

What’s Next

This discussion validated LogicMonitor’s 2026 roadmap by covering themes of product training, role-based management, and AI-driven insights.

Expect follow-ups in:

Enablement focused on the automation and AI readiness needs of MSPs
Upcoming User Groups to deepen conversations around multi-tenancy and governance
Feedback loops between MSP Connection members and product teams to ensure our platforms are built with MSP use cases and best practices in mind.

Together, we’re defining what modern managed services look like in the AI era.

Join the Conversation

Your feedback will fuel the next wave of MSP innovation with the exciting launch of the MSP Connection in the LM Community, coming in January of 2026.

👉 Click here to complete the MSP Connection Survey to share your priorities, feedback, and ideas. Stay tuned for more information next year to join the MSP Connection!