63:T461,{"@context":"https://schema.org","headline":"Voice of the Customer: Benny Chan","description":"In this conversation led by Kristen Engelhardt, VP of Customer and Product Enablement, we hear how Benny Chan turns platform insights into real-world reliability wins. As an SRE Specialist at Visa, Benny Chan has spent years owning the operational stack, particularly around LogicMonitor. After inher...","datePublished":"2025-04-18T16:00:00.053000Z","dateCreated":"2025-04-18T16:00:00.053000Z","dateModified":"2025-04-18T16:00:00.053000Z","author":{"@type":"Person","name":"Sky Donnell","url":"https://community.logicmonitor.com/u/mcsqsc/"},"publisher":{"@type":"Organization","name":"LogicMonitor Community LM News"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://community.logicmonitor.com/forum/lm-news-50/topic/voice-of-the-customer-benny-chan-1992/"},"@type":"BlogPosting","wordCount":139,"timeRequired":"PT1M","articleSection":"LM News","image":["https://res.cloudinary.com/startup-grind/image/upload/c_fill,dpr_2,f_auto,g_center,q_auto:good/v1/gcs/platform-data-logicmonitor/topics_banners/bS0xODM4Mi1ZWXFPNko"]}65:T4b9,

In this conversation led by Kristen Engelhardt, VP of Customer and Product Enablement, we hear how Benny Chan turns platform insights into real-world reliability wins.

As an SRE Specialist at Visa, Benny Chan has spent years owning the operational stack, particularly around LogicMonitor. After inheriting the tool, he leveled it up by cleaning up alerts, driving custom integrations, and optimizing dashboards to reflect real service health, not just noise. He’s especially focused on Windows service states and internal process monitoring, feeding key insights back to product teams. His north star? A single pane of glass that ties backend metrics directly to customer impact—because, as Benny puts it, “who cares if the server is maxed out if the user isn’t affected?”

🎥 Check out the full video to see how Benny’s blending automation and insight to drive better customer experiences.