Overview

This year's Product Roadmap Roadshow, led by LogicMonitor Chief Product Officer Garth Fort, brought customers, partners, and LogicMonitor leaders together for a candid, forward-looking discussion on what’s next in observability. The session explored how AI, automation, and platform innovation will drive visibility and control across complex hybrid environments. The result was a vibrant, collaborative dialogue that showcased LogicMonitor’s ongoing commitment to innovation through partnership and transparency.

Key Highlights

⭐ AI at the Core: Showcased how Edwin AI is powering the next generation of observability — delivering automated diagnostics, intelligent data mapping, and faster root cause identification.

⭐ Automation First: Unveiled upcoming ServiceNow and ITOM integration enhancements, enabling full bidirectional event management and automated provisioning workflows.

⭐ Stronger Platform Foundation: Reinforced investment in collector stability, testing rigor, and release quality, driven by direct customer feedback loops.

⭐ Extensibility and Scale: Shared plans for broader API coverage, Terraform provider parity, and improved interoperability with external data systems.

⭐ Five Pillars for 2026 and Beyond: LogicMonitor’s vision centers on Enterprise Platform, Hybrid Coverage, App Visibility for ITOps, Advanced Workflows & Analytics, and Agentic AIOps, uniting innovation with reliability.

Q&A

Q: “Can ServiceNow automatically provision and manage devices in LogicMonitor?”
A: Yes — we’re extending automation workflows for end-to-end ServiceNow integration, including event management and asset onboarding.

Q: “How will LogicMonitor support autoscaling environments to prevent alert floods?”
A: Dynamic resource tracking and suppression logic are being built to maintain alert accuracy as resources scale in or out.

Q: “Can we expect a more flexible way to build custom visualizations or widgets?”
A: Yes, portal extensibility is part of the roadmap, enabling new widget types and custom module options.

Q: “Will there be more AI-driven assistance in creating datasources?”
A: Definitely. Edwin AI will evolve to help generate and optimize datasources based on telemetry context and intent.

Q: “How are you improving release stability and collector reliability?”
A: We’ve strengthened QA processes and regression testing, with a dedicated focus on pre-deployment validation.

Q: “Can LogicMonitor restore data from a single datasource or resource?”
A: Yes, fine-grained data recovery is planned to minimize portal-level restores and reduce downtime impact.

Q: “Will LogicMonitor expand integrations beyond ServiceNow?”
A: Yes. We’re continuing to invest in connectors for FreshService, Device42, and other leading ITOM platforms.

Customer Call-Outs

🌟 “This was a fantastic session — best roadmap yet! It’s clear customer feedback is shaping real progress.”

🌟 “Your product support is world-class. Thank you!”

🌟 “Great set of customers offering valuable feedback and challenging use cases. I'm confident that many of us could relate, and those back-and-forth conversations were also helpful.”

🌟 “This kind of open forum builds trust and keeps us invested in what’s next for LogicMonitor.”

What's Next

See the year in review at our LogicMonitor 2025: Wrapped session, where we're celebrating LogicMonitor's biggest innovations, milestones, and community moments.
📅 December 17, 12 PM CT
👉 Register Now

Thank You

A huge thank-you to everyone who joined us for this year’s Roadmap Roadshow. Your insights, challenges, and ideas directly influence how we innovate and prioritize. As we move into 2026 and beyond, your partnership continues to shape our vision and help us deliver a smarter, more unified observability platform built for the future.