Customer Story:

This US credit union is the largest community-owned financial institution in the US Northwest, offering mortgage loans, savings accounts, auto loans, and more.

Industry: Banking

Challenge

The IT team needed to mitigate “911 events” within their infrastructure. With minimal visibility, each of these events caused the entire team to drop everything to investigate the issue, leading to inefficient work and valuable time spent troubleshooting instead of larger projects.

Solution

Simple, high-level executive dashboards displayed critical information about the health of the environment, with the ability to drill down on a specific issue. Alert rules and escalation chains improved alert routing to select teams for quick resolution.

Business Outcomes

90% reduction in alert noise within 6 months
More time spent on innovative projects instead of troubleshooting
Improved visibility into network health across the organization

Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us at innercircle@logicmonitor.com to share your voice.