UIv4 Chat Icon covers critical page elements
When popping out a support chat, the Chat icon is positioned in a way that prevents a user from saving or cancelling the page element they are on. Specifically this was noticed when I was trying to add a resource. I've added a screenshot for reference.
Also, why can't we add screenshots to a feature request form? This would be a much easier way to show the issues that we are facing rather than a simple text field.
Troy Frommer
Posted 2 years ago·Last reply 2 years ago
8 comments
Kwame Armstrong
·2 years agoHi, Tmobile ,
Thanks for posting about this design issue. I have chatted with customers that mentioned this design drawback with the chat button. I have shared this feedback with our UIv4 Team, and a Bug ticket was created.
I definitely agree with being able to share screenshots (or short video clips) with the product feedback submissions.
The Community seems to be a decent place to share media related to any feedback you may have.
LM User
·2 years agoMany times, i can't share screenshots here because it would require redacting a lot of information and I don't have time for that. Plus, i can count the product managers that interact with the community on one finger.
Troy Frommer
OP2 years agoI totally understand, I want to add attachments to this feedback form so it goes directly to the LM Support team.
Kwame_ACan you please ask the team if we could add attachments here?
Kwame Armstrong
·2 years agoOh boy, funny you should inquire. I could ask but this is product feedback so the best option is to use the submission feature itself to campaign for additional submission features.
Troy Frommer
OP2 years agoUnderstood, I did raise a regular feature request for this as well. Thanks for the help.
LM User
·2 years agoThis is why I start every ticket with chat. I can't attach when starting the chat, but after it's going i have 30-90 minutes to add an attachment to the chat before someone starts looking at it.
LM User
·2 years agoYou'll have "two".