TLS Email Secure Delivery from Customer

Case 00303768

Customer would like to have TLS email encryption allowed on incoming emails to Logic Monitor for acknowledging alarms through email. TLS ensures that the connection between sending and receiving mail servers is encrypted, protecting email content from being intercepted and is a security requirement for our compliance with audits and customers.

Thanks,

Janus Henderson Investors

JHI_Infra

Posted 10 months ago·Last reply 10 months ago

3 comments

JHI_Infra

OP10 months ago

9/16/2025 2:28:09 PM - Server at jhi.logicmonitor.com (54.243.94.179) returned '450 4.4.317 Cannot establish session with remote server [Message=451 5.7.3 STARTTLS is required to send mail]

Mike Moniz

·10 months ago

I haven't tried the reply-to-email ACK method in a long time (we use ticketing/APIs to ack). Does LM email reply not support TLS at all?