LogicMonitor - ConnectWise Ticket Relationship
Wish for a feature where the ConnectWise integration within LogicMonitor can retrieve/grab the ConnectWise ticket number generated for the alert that was passed to it.
dcyriac
Posted 5 years ago·Last reply 5 years ago
5 comments
LM User
·5 years agoAFAIK, it's a per user setting, just like filters. But i believe there is something in the works to make some of those settings on a global level, overridden by user level settings (if any).
dcyriac
OP5 years agoSweet! Can we make this adjustment for the whole account?
LM User
·5 years agoLook for "Adding Custom Columns" here.
dcyriac
OP5 years ago@Stuart Weenig How can I get the ##EXTERNALTICKETID## token applied to the alerts pane as a column?
LM User
·5 years agoIt does: https://www.logicmonitor.com/support/alerts/integrations/connectwise-integration Look for ##EXTERNALTICKETID##