Include topology dependency and relationship data for ServiceNow CMDB workflow integration
We have a use case where a managed service provider with dozens of customers needs topological relationship / dependency data fed into their ServiceNow CMDB. They currently are using the OOTB workflow integration. They have asked if this is possible. I've confirmed it is, but I've been told there are others who have requested this feature as well. In the case of an MSP, most customers are not going to want to deploy ServiceNow ITOM Discovery tools in their distributed hybrid environments to feed this data into their CMDB and LogicMonitor already has much (if not all) of the necessary data available within it.
Thanks for your time and consideration!
FrankG
Posted 5 years ago
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