Feature Request: Alerts Clear Customization

It would be a great feature to allow customization when alerts clear in the Manage Alert Rules. Currently its off or on.

Currently our escalation chain includes a phone call for Critical alerts as well as an integration with our ticketing system on Stage 1. When that alert clears, we still want the clear alert to go to our integration, but we don't want to trigger a phone call.

StephenRNovak

Posted 11 months ago·Last reply 11 months ago

2 comments

Brent Timlick

·11 months ago

We have a ticket open for the same issue, the cleared phone calls a waking our afterhours staff up, they are not too happy lol.

Sky Donnell

Admin11 months ago

Hi Stephen,

Thanks for this feature request and your insights. I've shared it with our Product team.

Sky

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