##EXTERNALTICKETID## available to pass to escalations | Feature Requests

Ryan_A_ · 2021-01-13T00:10:38Z

Would it be possible to allow LogicMonitor to pass the ##EXTERNALTICKETID## from a ConnectWise integration to an email or some other escalation? In my use case, for a critical alert, LogicMonitor would create a new ticket in ConnectWise, but if the alert hasn't been acknowledged, I'd like to email an alert response team with both the LM alert ID & the CW ticket #. Additionally, it would be great if in the future I could pass that ticket number to another 3rd party integration so we could integrate with customer ticketing systems but keep our internal reference number throughout. It seems like all the integrations may use the same ##EXTERNALTICKETID## token, so maybe we could write it to a custom alert field or custom token? Thank you, Ryan

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