External tool - CLEAR events not being sent when disabling instance/deleting resources | Feature Requests

Vitor_Santos · 2021-01-08T13:04:33Z

Hello, We've been noticing sometimes when deleting a resource (that has open alarms - previously sent to our SNOW ITOM via integration), CLEAR event(s) - for the respective alarms aren't sent. The same happens with instances that we disable for example. This behavior often leads to stuff filtered on LM but, alarms still open on SNOW. We've started to disable alarming first & only then delete/filter. However, it would be nice if LM had some kind of mechanism that would detect present alarms for the resource/instance in question & send a CLEAR event automatically upon deletion of those. I believe this would avoid the end-user missing the 'disable alarming' step prior to the deletion & ease our job a lot (since we're in a constant filter/removal of stuff). Thanks!

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External tool - CLEAR events not being sent when disabling instance/deleting resources | Feature Requests | LogicMonitor Community