Customer Story Showcase

Jessica Noland

Posted 7 months ago • Last reply 7 months ago

Announcing the next wave of product innovations from LogicMonitor

Hey, Inner Circle! Wanted to make sure you all heard the news—this morning, LogicMonitor rolled out new LM Envision platform investments. These product updates are designed to help you and your teams: reduce alert fatigue with Edwin AI agents that cut noise by 80% and automate incident response go beyond infrastructure metrics to map performance directly to business services unify cloud operations with upcoming Oracle Cloud infrastructure Community Product Specialist Sky Donnell gives a great overview in her post, check it out here: 2025 2H Announcement: Next LogicMonitor Innovations Unveiled | LogicMonitor - 19414

Jessica Noland

Posted 8 months ago • Last reply 8 months ago

Hey, Inner Circle! It's been a minute...

Hi all—Jessica here, I joined LogicMonitor earlier this summer and am so looking forward to meeting all of you in the coming months (both online here in the community, and IRL). 👋 This group's enthusiasm, feedback, and advocacy have been the heart of LogicMonitor’s Inner Circle. You’ve helped shape LogicMonitor by sharing your experiences and made a real impact—not just for us, but for your IT peers in observability around the world. As we continue to grow, we’re evolving how we connect with Inner Circle members. Going forward, this community page will be THE digital destination for all things Inner Circle. If you want to be the first to hear about new opportunities to participate in LogicMonitor reviews, interviews, case studies, video testimonials, industry events and more...you're in the right place! ➡️ To kick things off, take a moment to reply to this thread and introduce yourself . Tell us your name, where you're based out of, and what you're currently working on. I'll start: I'm Jessica, I work out of LogicMonitor's Austin, Texas office. I'm brand-new to LM but not the world of IT. In my role on the Customer Marketing team, I focus on highlighting the amazing people and companies that are protecting their critical services with LM's unified observability platform. Your turn! Help us meet one another and connect by saying a little bit about yourself in the comments below. 👇

Vivek Parmar

Posted 1 year ago • Last reply 1 year ago

We needed to monitor our Saas Platforms and manage the licenses

Hi All, We needed to monitor our Saas Platforms and manage the licenses count, the LM Saas monitoring is very helpful for this but there is also something known as Saas lite Can someone give more insights for the same and do we need the licenses for the same? Regards Vivek

ashlyn_warblow

Posted 3 years ago • Last reply 1 year ago

Customer Story - Redcentric

Customer Story: Redcentric is a managed service provider that delivers highly available network, cloud and collaboration solutions that help public and private sector organizations succeed. Industry: Managed Service Provider Challenge After a recent acquisition, Redcentric needed to migrate 7,500 devices within a strict 3 week timeline before the existing monitoring tool set for these environments was cut off, which would’ve left up to 300 customers with no visibility. Solution With the flexibility and efficiency provided by LogicMonitor’s SaaS-based collectors, the team was able to successfully migrate new environments quickly for full visibility and monitoring within their required time frame. Business Outcomes 7.500 devices migrated within 3 weeks Repeatable implementation process for rapid integration of acquired organizations Full visibility in a single pane of glass without any inconveniences of downtime for customers Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us at innercircle@logicmonitor.com to share your voice.

ashlyn_warblow

Posted 3 years ago • Last reply 3 years ago

Avit Customer Story - Community

Customer Story: Avit is a managed service provider based in the Netherlands, focusing on networking, collaboration, cybersecurity, and hybrid cloud solutions. Industry: Managed Service Provider Challenge Having inherited their existing monitoring tools through acquisition, Avit’s key goal for 2022 was to develop a new service consolidated toolset to deliver an improved customer experience, as previously they struggled with incidents due to resource constraints. Solution Avit selected LogicMonitor as their core observability platform and after successfully onboarding, ran internal training sessions across the org to ensure all key personnel were able to efficiently utilize the platform and deliver improved customer experience right at launch. Business Outcomes Reducing the team’s manual workload enabled them to onboard customers in hours instead of days 40+ hours per year freed that were previously spent on general maintenance €65K per year saved by removing the need to continually run backups Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us at innercircle@logicmonitor.com to share your voice.