Welcome to LogicMonitor: Your Professional Services Onboarding Journey Starts Here
Welcome to the LogicMonitor Community! We’re excited to have you with us. Your Professional Services (PS) engagement is designed to provide a tailored, efficient onboarding experience that empowers your team with deep visibility and actionable insights from day one.
To ensure a smooth and timely project launch, please complete the critical preparation steps outlined below before your kickoff call. These items are essential for aligning with your assigned LogicMonitor team and avoiding delays.
This page is ONLY for customers who have purchased PS to support their LogicMonitor implementation. Not sure if you’ve purchased PS? Reach out to your Account Executive and they will help you out!
Why This Prep Work Matters
Your kickoff meeting can’t be scheduled until the following steps are completed. This information enables us to better understand your environment and goals—so we can deliver a streamlined, impactful implementation.
What You Need to Do Now
Please complete the following:
- Complete the Implementation Readiness Training
- There are 9 short implementation training modules for you to complete to prepare your team for a successful onboarding experience. These will take no longer than a few hours total to complete!
- Complete the Implementation Guidebook
- This document will help familiarize you with our implementation process and give you some additional prep tasks that will help inform you on processes and info we need to capture within the Device Inventory Template
- Fill Out the “Devices” Tab of the Device Inventory Template
- Make a copy of the Google Sheet and populate the second tab with all relevant devices.
- This informs your Grouping Structure, Collector estimates, device importation, and property assignments—each critical to how LogicMonitor operates in your environment.
Once all three steps are complete, email your completed Automation Workbook and Discovery Questionnaire to ps_questions@logicmonitor.com. Include your company name, full name, and role so we can match your documentation to your PS project.
What Happens Next?
After we receive your materials, your assigned PS team will reach out to schedule your kickoff call. During that call, we will:
- Align on your goals and success criteria
- Review your submitted documentation
- Outline your implementation roadmap
Additional Resources
Explore these key resources to help you and your team get the most out of LogicMonitor:
- LogicMonitor Academy
On-demand training to upskill your team across a variety of LogicMonitor topics and capabilities. - LogicMonitor Support
Access help articles, troubleshooting tips, and best practices from our Support Center. - Release Notes
Stay informed about new features, updates, and enhancements to the LogicMonitor platform. - LogicMonitor Community
Join discussions with peers, find implementation tips, and share feedback with LogicMonitor users and experts.
We’re Here to Help
Questions? Reach out anytime at ps_questions@logicmonitor.com. We’re here to support you every step of the way.
We’re proud to be your partner in driving operational visibility and efficiency. Let’s get started!
