5 Key Milestones of Onboarding LM | Customer Onboarding

LMJBierman · 2023-06-16T16:08:53Z

Milestones and resources to help support your onboarding of the LogicMonitor platform. Milestone 1: Get familiar with your resources LM Community: If you are seeing this post then you are already in the right place! The Community is a fantastic resource to connect with other customers, ask questions or just learn more about the platform you are onboarding. LM Academy: Your home base for learning! Academy houses many trainings from very basic to more advanced topics, both on demand and live. This is also home to the LMCA and LMCP certification programs. (Academy can also be access from your LM Portal by clicking “Training” in the upper right hand corner) Technical Support: Running into an issue as you setup your platform? Reach out to our technical support team and they will work with you to resolve any issue. (Support can also be reached from your LM Portal by clicking “Support” in the upper right hand corner) Product Documentation: This is available to you at any time on the web, or by clicking “Support” within your portal to find relevant articles focused on the part of the platform you are navigating through. Milestone 2: Deploy Collectors Start with the basics of deploying your collectors Don’t forget best practices like setting up failover collectors or auto-balanced collector groups Set up escalation chains to specify which people, or groups of people, should be notified for which alert groups or if a Collector fails. This also allows you to identify how they should be notified; email, call, text or through ticketing integrations Looking for a more guided training? Check out this on demand training focused on collectors Milestone 3: Add Devices Now that your collectors are deployed, it’s time to add in your devices Make sure to consider the best grouping structure for your devices to make management significantly easier and save you time when configuring alert thresholds, dashboards, reports, alert routing, and device properties Looking for more guided training? Here are on demand courses for adding devices and designing group structure Milestone 4: Tune Alerts Start with basic alert tuning on your static thresholds Manage alerts from the Alerts Page within your portal Keep an eye on your overall alert volume - if it gets too high this means you need to do more tuning. Check out the Alerts Frequency Report to target the resources that are creating the most amount of noise Check-in on alert severity as well to make sure only the right people are getting the right alerts at the right time Don’t forget to setup a weekly report for warning alerts to ensure you are not missing anything Milestone 5: Dashboards Dashboards give you quick, at-a-glance insight into the performance of your infrastructure There are many options to pick from within your portal, but be sure to check out these common dashboards that other LM users have found most helpful, or take a look at the full list of stock dashboards in GitHub Need to keep a closer eye on your LM Portal to ensure you don’t go over your license limit? Make sure to deploy the Portal Metrics package! Looking for more guided training? Take a look at these on demand courses on introduction to dashboards and configuring and managing dashboards Now you’ve got the basics of onboarding complete. Make sure to explore the rest of the LM Community to continue learning more!

MoreDiscussions

5 Key Milestones of Onboarding LM | Customer Onboarding | LogicMonitor Community