Campfire Chats Week 2: Resource Management Recap
Overview
Week 2 of Campfire Chat focused on managing resources at scale in LogicMonitor—from onboarding and organizing devices to applying properties, using groups, configuring dashboards, and troubleshooting collection. The live discussion connected platform capabilities with real-world workflows, including CSV imports, APIs, PowerShell, NetScan, ServiceNow integrations, and resource organization. Campers also raised thoughtful questions about the new user interface, dynamic grouping, bulk updates, cloud resources, and service dependencies.
Key Highlights
⭐️ Resource onboarding can combine manual adds, CSV imports, advanced NetScan, APIs, cloud integrations, and automation.
⭐️ CSV imports and API-based workflows are effective for onboarding or updating large numbers of resources.
⭐️ Custom properties and AppliesTo functions help teams organize resources and create repeatable management logic.
⭐️ Resource Explorer and dashboards provide flexible ways to view and operate against monitored resources.
⭐️ Service Insights and dynamic services extend resource management into business-service visibility and dependency modeling.
Q&A
Resource Onboarding and Organization
Q: What is the best way to add multiple resources in bulk?
A: Use CSV imports, APIs, advanced NetScan, or automation for larger deployments. Manual adds are generally better suited to smaller numbers of resources.
Q: Can LogicMonitor integrate with ServiceNow for resource management?
A: Yes. ServiceNow can be used to add and organize resources through an integration, including custom AppliesTo functions. The session also discussed plans to expand ServiceNow-based resource-management workflows.
Q: Can custom properties be added to multiple resources at once?
A: Yes. Custom properties can be applied through group inheritance, the LogicMonitor API, or scripts. The API is particularly useful for bulk updates.
Q: Can custom properties be added directly to existing resources in bulk?
A: Yes. Use the API or a scripting workflow to update properties directly on multiple existing resources rather than inheriting them from a group.
Q: Can I create reusable custom AppliesTo filters?
A: Yes. Custom AppliesTo functions can be created for filters that are used frequently. Avoid naming custom functions after built-in functions, such as isLinux().
Q: Can a dynamic group be added under a static group?
A: LogicMonitor supports using static and dynamic groups together. Static groups can provide a stable structure, while dynamic groups can organize resources based on properties.
Q: Can a resource belong to multiple groups?
A: Yes. Resources can be associated with multiple groups, allowing teams to organize them by different criteria such as location, technology, ownership, or service.
Q: How can we prevent resources from becoming orphaned?
A: Use consistent resource properties, group structures, and repeatable onboarding workflows. CSV templates, APIs, NetScan, and AppliesTo logic can help ensure that new resources are assigned to the appropriate groups.
Resource Explorer and Dashboards
Q: Can Resource Explorer be displayed on a dashboard?
A: Yes. A Resource Explorer widget can be added to a dashboard.
Q: Can Resource Explorer be viewed as a table?
A: Yes. Resource Explorer includes a table view for reviewing resources and their properties.
Q: Can resources be filtered by information collected from a data source?
A: Datapoint-based filtering is available in reports and dashboards. The same type of filtering may not be available directly in Resource Explorer or the resource tree.
Collection and Alert Management
Q: Can device polling be disabled for an entire group?
A: Not currently through a group-level control. Scheduled Down Time can suppress alert notifications, but it does not stop collection. The session identified group-level polling control as a potential feature request.
Q: What is the difference between Scheduled Down Time and acknowledgment?
A: Scheduled Down Time suppresses alert notifications for a defined period. Acknowledgment indicates that an alert condition is known and being addressed. When Scheduled Down Time expires, notifications can resume if the condition remains active.
Q: Does Scheduled Down Time hide or suppress the alert itself?
A: No. Scheduled Down Time suppresses outbound communications and escalations, but the alert remains visible in LogicMonitor.
Cloud and Service Management
Q: Can cloud.primaryIP be populated with an FQDN for Azure-imported resources?
A: The session raised this as a resource-management use case for environments requiring FQDN-based Kerberos monitoring. A definitive configuration process was not established during the call and requires additional product guidance.
Q: Can you explain how to implement services and Dynamic Service Insights?
A: LogicMonitor provides Service Insights training through LM Academy. The Service Insights badge covers service modeling and related Dynamic Service Insights concepts.
Q: How can failover devices be modeled for a service?
A: The desired workflow is to have a service remain in warning when one redundant device fails and move to a critical state when both fail. The session raised this as an advanced service-modeling question for deeper follow-up.
Customer Call-outs
🌟 “Been wonderful very easy to understand”
🌟 “One thing I learned is that you can create your own Custom AppliesTo things like isXxxx() for filters you use often.”
🌟 “For anyone who doesn't know, there's a Powershell Module for LogicMonitor that makes bulk adds or changes super easy.”
Keep the Conversation Going at Elevate
Want to take these conversations beyond the virtual Campfire?
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If you've enjoyed learning alongside other campers, Elevate is your chance to continue those conversations in person, hear how other customers are approaching their environments, and connect directly with the LogicMonitor community.
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Additional Resources
Want to dive deeper into this session? Watch the recording directly from the event page.
