suppress alerts when disabling alerts

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It is apparently considered a feature (not a bug) that when you turn off alerting for a device group, that any previously active alert in that scope will trigger a CLEARED alert (even when the alert was not really cleared, just disabled), potentially generating a storm of false recovery alarms delivered via email, etc. This is not well documented and violates principal of least surprise, but I am told by support this is not considered a bug at all, just an expected platform behavior.

Please add a way to disable alerts so when you do, alerts are not generated. It feels really silly to even have to write that last sentence, but it seems I do...

Thanks,
Mark

mnagel

Posted 8 years ago·Last reply 8 years ago

2 comments

Bryan_Fehl

·8 years ago

Agreed. If we disable alerts, its specifically to prevent these alert storms. Having the opposite happen is a nasty surprise.