ServiceNow Runbooks

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Hello,

I'm currently working on a integration from logicmonitor to servicenow. I've managed to configure all information needed except adding runbooks for specific alerts. Is this something that is possible from LM side, or something that has to be implemented on the servicenow side.

Thanks in advance,

Samuel Morgan.

Samuel_Morgan_

Posted 7 years ago·Last reply 7 years ago

4 comments

Samuel_Morgan_

OP7 years ago

3 hours ago, Mosh said:

Hi @Samuel Morgan

You would need to implement a workflow in your ServiceNow that is triggered by incidents created by the LogicMonitor integration (for example, if your LogicMonitor incidents are created by a special user account for the LM integration), and then in the workflow attach a runbook to the incident.

Thanks! Got it working now.

Mosh

·7 years ago

Hi @Samuel Morgan

You would need to implement a workflow in your ServiceNow that is triggered by incidents created by the LogicMonitor integration (for example, if your LogicMonitor incidents are created by a special user account for the LM integration), and then in the workflow attach a runbook to the incident.

Forrest_Evans_-

·7 years ago

Hi Samuel,

Sending specific alerts from LogicMonitor to ServiceNow is handled through our Alert Rule / Escalation Chains.

https://www.logicmonitor.com/support/settings/alert-settings/escalation-chains/

https://www.logicmonitor.com/support/settings/alert-settings/alert-rules/

~Forrest

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