please clear alert acknowledge when severity changes | Archive

Ben_Tucker · 2015-02-06T00:00:00Z

I was surprised and embarrassed to fill a disk today.I had a page when the disk grew to critical at 98%. I grew the disk and it was just over the warn level at 85% when i did. The alert ack did not clear though I expected it to when changing alert levels.I understand an alert ack is cleared when an alert escalates from one severity to another. That makes sense.Not having the alert ack clear when I resolved the critical state was unintuitive and caused data loss for me.It would not be right to clear the ack as soon as the state drops from critical to error.I\'d like to see the state of the ack downgraded if the error level drops from a higher state to a lower state. Then If I ack a critical alert, and it goes back from critical to warn, I don\'t get a nasty surprise when it goes back into error and critical a week later without alerting.There\'s no outward way to tell the difference in the Active Alerts page between a normal ack for the alert on my warn-level disk full alarm that will clear and page me if it goes to error vs. a super-ack that was created when the thing was at critical and will not page ever.-- Ben Tucker - Senior IT Systems Architect ben@iphouse.net

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