Locked
Discussion interactions are currently paused.
Is two factor authentication down?
We are unable to login using two factor auth this monring (0800h) in UK. We get a 500 error when users try to get a code (any method, Authy, SMS, phonecall).
LogicMonitor status page shows all greens.
@Sarah Terry
Noticed this though from yesterday:
Resolved - This incident has been resolved.
Sep 10, 16:53 CDT
Sep 10, 16:53 CDT
Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
Sep 10, 16:33 CDT
Sep 10, 16:33 CDT
Mosh
Posted 7 years ago·Last reply 7 years ago
5 comments
Sarah Terry
·7 years ago@Mosh That is a great point, and one our team uses as part of our follow-up tasks when conducting a Root Cause Analysis (RCA). As much as we strive to monitor everything, gaps may be discovered. To resolve those gaps we have a two-pronged approach. We identify application logic to see if they can be modified to self-recover from a failure. Secondly, we identify ways to have DataSources monitor and alert upon these issues in the future. This cycle is performed consistently with all Service Disruptions. Apologies for the inconvenience as experienced.
Mosh
OP7 years ago@Sarah Terry - Resolved for us around 1530h (UK), but I did have to chase support a few times before it was escalated. Can I suggest LM should monitor this endpoint?
Sarah Terry
·7 years agoApologies @Mosh - the issue should be resolved now: https://status.logicmonitor.com/incidents/79scd0n8xgms
Mosh
OP7 years agoStill nothing on the LM status page, but still not working for us at 0920h (UK).
https://status.logicmonitor.com/
Though I notice there was a similar incident yesterday (Sep 10th).
Mosh
OP7 years ago