Is it possible to "acknowledge then ignore" an alert? | Archive

Antony_Hawkins · 2012-05-03T00:00:00Z

Hi, A customer has asked whether this is possible. In his install he has a multiport switch being monitored; when one port was disconnected (intentionally) LM alerted, as expected. Once the alert has been acknowledged the instance turns blue in LM. However, the port is not about to be used again any time soon and the customer would like to clear the alert completely (i.e. removed, not simply acknowledged). While it is possible to disable monitoring and alerting on the port, or leave it in an acknowledged state, the customer has asked if it is possible to set an acknowledgement along the lines of, "Ignore this condition indefinitely; only alert again if the port is connected and then disconnected", thus clearing the alert status *but* in a way that doesn't require the instance to be manually disabled/enabled if the instance is brought back into service in a few months time, for example.

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Is it possible to "acknowledge then ignore" an alert? | Archive | LogicMonitor Community