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Improve Alert Routing
I find the Alert Rules really poor so it would be great to see some improvements.
The things we would like is the ability to:
- add multiple Escalation Chains per Alert Rule (otherwise I need to make a different Chain for every Rule)
- allow multi tenant clients to manage/create there own Escalation Chains and Alert rules
Are there any updates proposed for these?
Simon_O_Sulliva
Posted 9 years ago·Last reply 7 years ago
5 comments
Simon_O_Sulliva
OP7 years agoYes LogicMonitor early 2017 was a couple of years ago!
Vitaliy
·7 years agoAny news?
Simon_O_Sulliva
OP9 years agoAs a note. if it was possible to have alert rules and chains in a folder and give clients permissions to these (as we do for devices, services, etc) it would enable this sort of multi tennancy on LM.
Simon
Simon_O_Sulliva
OP9 years agoHi, is there any update on this?
We are a LM MSP and are loosing clients from LM because they lack the ability to modify alert rules and escalations. Most of our clients are enterprise with their own internal IT teams. They want the ability to modify these as well.
Annie_Dunham
·9 years agoWe had a design meeting this morning, so yes - updates have been proposed. We'll make note of these requests.
We have a few other big items queued up for early 2017, but the alert rule overhaul shouldn't be too far behind.