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Enhanced ConnectWise/PSA Integration
ConnectWise (and most modern PSA) APIs allow for two way communication. It would be very helpful if ACK or Clearing of Alerts triggered actions in ConnectWise tickets. For example, an ACK could update the status to in progress and/or even assign it to a user, comments could be added to the ticket.
Also, multiple alerts for the same item could be child tickets or additional comments on the ticket.
Lastly, it would be very helpful to set custom statuses on emails based on certain conditions.
I was really hoping for a richer integration similar to how our RMM works.
Mahdi_Hedhli
Posted 12 years ago·Last reply 9 years ago
2 comments
Steph_Zylstra
·9 years agoHas there been any update to this request? Having Connectwise be able to handle 2-way communication would be great.
Also, having the person who acknowledged an alert, being automatically assigned to the Connectwise ticket as a resource.