collector fail count | Archive | LogicMonitor Community

pperreault · 2019-02-05T15:01:39Z

One of our collectors is experiencing what seems to be connectivity issues. Common symptoms are it loses communication with the LM cloud, remote sessions to it or monitored devices fail to complete. I also notice that the collector heartbeat fail datapoint is increasing with time. I've seen it's value over 6000. Support hasn't been able to tell me what this value actual is other than providing developer notes, which are unfortunately unhelpful. Can anyone provide some insight to what this failure count is actually counting? Has anyone seen and resolved this symptom? We are planning on rebuilding the host server and recreating the collector.

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