Alert Triage (i.e. Grouping & Alert Reduction) | Archive

Horace_Cheung · 2017-08-10T15:32:00Z

Hi, Per discussion with Russ G. & Kenyon W. & Jake C. yesterday, I would like to submit this as a feature request to the DEV team and see whether there is any way to add this feature into future roadmap. In short, it'll be great if end user can configure multiple incident/alerts into 1 group and generate only 1 alert (with highest severity). Here is an example of Tomcat being shutdown which shows a number of alerts generated: 1. Tomcat shutdown ‘critical’ alert is generated (1 alert) 2. ActiveMQ consumer count of specific queue alert has reached zero ‘Error’ alert (about 10-12 alerts for our case) In this case end user would like to be able to configure such that LM will consolidate all alerts into one critical alert (i.e. all AMQ 'Error' alerts are cleared)? I saw something like this in PagerDuty and must say it’s a great feature to have in LogicMonitor to reduce # of alerts being processed by the TechOps team: https://www.pagerduty.com/blog/alert-triage/ Thanks & Best Regards, Horace

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