Alert escalation and acknowledgement combined | Archive

Ray_Scholl · 2016-11-04T10:41:27Z

We completed a new integration and after a lot of effort we discovered that the escalation "NEXT" performed the create but subsequently every n minutes a new ticket was created - the ACK also still needs to be performed. Ideally, we would want the escalation to create the ticket and acknowledge the alert. Perhaps the escalation then has a null destination until it clears (active alert) or some other method to avoid repetitive case creation? I had a thread with Desh on support - no suggestions on a workaround.

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Alert escalation and acknowledgement combined | Archive | LogicMonitor Community