Alert Clear Notifications During SDT | Archive

Alejandro_Esmae · 2016-08-16T20:59:47Z

Dear LogicMonitor Team, Greetings. I searched through the forums for a similar request and I apologize if I did not find one previous to this. After continuous use of LogicMonitor with an integration, it has been determined that in the event an alert is generated before SDT is enabled, if the alert should clear the SDT prevents that update from being passed into the ticketing system. This means that there is no notification, nor confirmation, of an issue being cleared during or after an SDT window. What could be implemented to address this issue is a simple toggle switch, in the global settings page, to allow for clear notifications of alerts to be enabled even during SDT. This would allow any situation in which an issue occurs before SDT and generates notifications to also be followed up with the clear condition even during an active SDT window. I would imagine that in many environments, this would be beneficial. I thank the team in advance for consideration of this request. Respectfully, Alejandro Esmael Align

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