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3rd party ticketing (ConnectWise) - update existing tickets
We would like the ability for LogicMonitor alerts to update existing tickets ConnectWise ticketing system. Currently LogicMonitor just creates new tickets every time the alert triggers.
jduprey
Posted 12 years ago·Last reply 10 years ago
6 comments
Steve_Francis
·10 years agoThis was released in Nov, 2015.
See http://www.logicmonitor.com/support/settings/integrations/connectwise-integration/
Sorry for the late notice!
Joshua_Roybal
·11 years agoAdding my support here. It would be a huge help to use if LM could update the existing ticket when an alert clears.
Josh
·11 years agoMore Connectwise integration would be great. Id love to see device info come over to companies as configurations as well.
Alan_Sielbeck
·11 years agoThis would be very helpful for sure. Looks like support exists for autotask. Hoping CW support is shortly behind.
Stephen_Sifers
·12 years agoAdding the ability to NOT create duplicate tickets for already present alarms would be a nice to have.
Eric_Egolf
·12 years agoAgreed. Seems like it would be possible to have Logicmonitor hold on to the unique identifier, i.e. the service rec ID and automatically close the ticket if the alert is resolved. We actually have to avoid creating tickets for warn events because of this. Think of the case of average ping RTT that spikes up in the evening due to some cloud based backup because your customer only has a DSL connection. There are other facilities in logicmonitor to handle these but they require manually tweaking thresholds and time based thresholds.